TeamShastra Terms of Service

Related

Privacy Policy · Cookie Policy · Account Deletion · Open App

Operator

TeamShastra is operated by Shri CCTV And Home Automation Services, operating under the brand TeamShastra. Named administrator: Jagrati Mukati. These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in India have exclusive jurisdiction, subject to mandatory consumer protections that cannot be waived.

The Service

TeamShastra provides field service management tools including company workspaces, team roles, customers, work orders, attendance, media, notifications, reports, billing, expenses, and related features. We may add, modify, or discontinue functionality with reasonable notice when practical.

Eligibility and Accounts

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate registration information and keep credentials confidential.
• Company owners are responsible for users they invite and for content created in their workspace.
• You may not share login credentials or circumvent access controls.

Acceptable Use

• Use TeamShastra only for lawful business purposes.
• Do not upload unlawful, harmful, infringing, or deceptive content.
• Do not attempt unauthorized access, scrape without permission, disrupt the service, or reverse engineer except where law allows.
• Do not use the product for continuous covert surveillance that violates applicable employment, privacy, or labor law. Punch-time location and optional office-radius checks must be disclosed to your workforce as required by law.
• Do not send spam or abuse transactional messaging features.

Customer Data and Privacy

You retain rights to your business data. You grant us a limited license to host, process, and display that data solely to provide the service. Our Privacy Policy at https://teamshastra.com/privacy explains personal-data practices. You are responsible for having a lawful basis to upload employee, customer, and third-party data into TeamShastra.

Copies and Data Loss

• We host your workspace on our servers. Signing in on a new device downloads the live company. That is not the same as a restorable backup file.
• When enabled, owners may download a ZIP of CSV records. That download is a copy for your records only. It cannot be restored into the app.
• You are solely responsible for keeping independent copies of business records you need. We are not responsible for data loss, data discrepancy, or loss caused by software issues.
• Keep independent copies of records you need. Do not rely on TeamShastra as your only system of record for regulated or mission-critical operations.

Location and Attendance Features

Attendance location is captured only at check-in/check-out. Owners may optionally require GPS or enable punch-time office geofencing. The service does not provide background or continuous GPS tracking. Employers remain responsible for workplace notices and consent required under applicable law.

Service Availability

We work to keep TeamShastra available and reliable. The service may still contain defects or changing behavior. Keep independent backups of business records you need. Do not rely on TeamShastra as your only system of record for regulated or mission-critical operations.

Fees and Refunds

• The Starter plan is free.
• The Growth plan includes 1-month free trial on the Growth plan, no charge until the trial ends. After the trial, the Growth plan is ₹99 per user, per month, plus applicable GST, billed monthly in advance.
• Refunds: Payments are non-refundable once a billing period starts, but you can cancel anytime to stop future billing.
• Cancellation: Paid access continues until the end of the current billing period, after which the workspace continues on the free Starter plan.
• Enterprise plans are billed on separately agreed, written commercial terms.
• We may change these fees for future billing periods with reasonable advance notice; continued use after a price change takes effect means you accept the new price for renewals from that point on.

Intellectual Property

TeamShastra branding, software, and site content are owned by the operator or licensors. You may not copy, resell, or create derivative products from the service except as allowed by these Terms or written permission.

Third-Party Services

The service may rely on hosting, email, push, maps/device OS, analytics, and other providers. Their availability and policies can affect TeamShastra. Links to third-party sites are not endorsements.

Suspension and Termination

We may suspend or terminate access for breach, abuse, legal risk, non-payment (when billing applies), or to protect the platform. You may stop using the service at any time and request account deletion as described on the Account Deletion page.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.

Limitation of Liability

To the maximum extent permitted by law, the operator is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for data loss, arising from use of the service. Aggregate liability for claims relating to the service is limited to the greater of (a) amounts you paid us for the service in the three months before the claim or (b) INR 5,000. Some jurisdictions do not allow certain limits; in those cases limits apply only to the extent allowed.

Indemnity

You agree to defend and indemnify the operator against claims arising from your content, your workspace users’ misuse, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

Changes to Terms

We may update these Terms. The “Last updated” date will change when we do. Continued use after posting constitutes acceptance of the updated Terms for future use. If you disagree, stop using the service and request account closure.

Contact

Questions about these Terms: care@teamshastra.com. Privacy questions: see https://teamshastra.com/privacy.